At PieCalls, we are dedicated to ensuring the privacy and security of our users’ data. As part of our commitment to protecting your personal and business information, this Data Security Policy outlines the measures we take to safeguard your data while it is in our possession and to comply with applicable data protection laws.

By using PieCalls’ services, you acknowledge and agree to the practices described in this Data Security Policy.

We collect data to provide our services effectively, such as personal information, order details, and payment information. This data is used to:
– Process orders and facilitate delivery services.
– Communicate with customers regarding their accounts, orders, and inquiries.
– Improve and enhance our services and customer experience.
– Comply with legal and regulatory obligations.

We implement industry-standard security measures to protect the data you provide us, including:
Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology to prevent unauthorized access during transmission.
Access Controls: Access to personal data is restricted to authorized personnel only. Employees and partners who handle your data are trained on the importance of data security and privacy.
Firewalls and Anti-Malware Protection: Our systems are protected by firewalls and anti-malware software to prevent unauthorized access and threats to the integrity of your data.
Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and resolve potential security risks.
Data Backup: Regular backups of critical data are performed to ensure the availability and integrity of your information in case of system failures or data loss.

We retain personal and business data for as long as necessary to fulfill the purpose for which it was collected, including:
– Providing services to our customers.
– Complying with legal or regulatory obligations.
– Resolving disputes or complaints.

Once the data is no longer required for these purposes, it will be securely deleted or anonymized.

We do not sell or rent your personal data to third parties. However, we may share your data with trusted partners and service providers under strict confidentiality agreements to help us perform the services you have requested, such as:
Courier companies to fulfill delivery orders.
Payment processors to complete financial transactions.
Analytics providers to improve our platform and customer experience.

All third parties we work with are required to implement appropriate security measures to protect your data and comply with applicable data protection laws.

As a user, you have certain rights with respect to your data, including:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request the correction of any inaccurate or incomplete data we have about you.
Deletion: You may request the deletion of your personal data, subject to certain legal and contractual restrictions.
Opt-out: You have the right to opt out of receiving marketing communications from us. You can manage your preferences by contacting our customer support team.

To exercise any of these rights, please contact us at contact@piecalls.com. We will respond to your request within the timeframe required by applicable laws.

In the event of a data breach that compromises the security of your personal information, we will promptly notify you of the breach in accordance with applicable data protection laws. Our breach notification will include:
– A description of the breach.
– The types of data affected.
– Steps you can take to protect yourself from further harm.
– The actions we have taken to mitigate the breach.

We will work swiftly to investigate and resolve the issue and prevent future breaches.

PieCalls is committed to complying with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), Personal Data Protection Act (PDPA), and other relevant privacy regulations. We ensure that your data is processed lawfully, transparently, and securely.

We may update this Data Security Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the updated policy will be effective immediately upon posting.