Refund Policy

At PieCalls, we are committed to providing exceptional service and ensuring customer satisfaction. If you are not completely satisfied with your purchase or experience, we offer a clear refund policy to address your concerns. Please read the following policy to understand your rights and the process for requesting a refund.

Refunds may be requested under the following circumstances:

Refund Eligibility

Service Errors

If an error occurs on our part that directly impacts the service you have paid for, such as incorrect order processing, failure to book a courier, or other service failures.

Technical Issues

If our platform experiences technical issues that prevent you from accessing or using the services as intended.

Cancelled Orders

If an order is canceled due to an error on our part or if our service fails to process the cancellation request within a reasonable time frame.

Please note that PieCalls is not responsible for third-party issues, such as delays or failures caused by couriers or external service providers. Refunds will not be issued for issues that arise due to factors beyond our control.

The following services are non-refundable:

Non-Refundable Services

Subscription Fees

If you have purchased a subscription to our service, the fees are non-refundable after the billing cycle has started unless the service is not rendered as promised.

Completed Transactions

Once a transaction has been successfully processed or a courier has been booked, it will not be eligible for a refund unless there is a clear error or service failure.

Custom Integrations or Setup

If you have paid for custom integrations or specialized services (such as API setup), these are non-refundable once the work has begun.

To request a refund, please follow these steps:

Requesting a Refund

Contact Support

Reach out to our customer support team via email or phone within 7 days of the issue or service failure. Provide all relevant details, such as your order number, transaction details, and a description of the problem.

To request a refund, please follow these steps:

Requesting a Refund

Assessment

Our team will review your request and determine if it meets the criteria for a refund. We may ask for additional information to process your request.

To request a refund, please follow these steps:

Partial Refunds

In some cases, PieCalls may offer a partial refund if only a portion of the service has been affected or if a resolution can be reached without a full refund. This will be determined on a case-by-case basis.

To request a refund, please follow these steps:

Changes to Our Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

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